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Profile
Telcom is the largest and the leading telecommunications network operator in Somalia. Telcom is the first major privately owned company providing telecommunications in Somalia territory. Telcom principal activities include local, long distance, national and international telecommunication, mobile communications, and a wide range of data services including broadband access.
The company is headquartered in Mogadishu, and has representative offices in Dubai, UAE and London, Uk where accounting, international relations and carrier services are handled. The company total employee strength is 750.
Apart from Telcom, there are two other groups of companies providing telecommunications services in Somalia/Somaliland. Telcom, therefore, operators in a fully deregulated environment and has established a reputation as a leader in marketing, network and operation initiatives designed for operating in one of the most competitive markets of the world.
From first day of its operation the company has been profitable despite the un-regulated and un-protected extra free market environment, this due to increased and unexpected demand for communication in Somalia/Somaliland.
The transformation of the Telecom from a global calling center during unrest in the country to a world-class communications company has been remarkable, outstanding and notably conspicuous. From its modest beginnings in 1994, it has immensely expanded over the years to cope up with the growing demands of both technology and commerce.
Telcom has seen its mobile communications division growing a fully-fledged cellular operator, Telcom mobile with 70 percent country wide coverage in major important towns and it provides both post paid and prepaid services with sms, voice mail services to all its customers.
Telcom will to continue to maximize infusion of skills, expertise and funding brought by these equity partners in becoming a top-notch communications company that lives to meet all the international telecommunications standards.
Vision
To attain a position of leadership in providing telecommunication services in Somalia/Somaliland leading to enhance service competence for our customers, through a team o competent, motivated human resource and delivering positive operational and financial results to our stakeholders.
Mission
Telcom is committed in its mission to create a solid foundation for communications industry in Somalia/Somaliland, and promoting excellence in its deliverance of communications services to the satisfaction of users throughout Somalia/Somaliland and even beyond.
To achieve its mission, Telcom has set the following strategic goals and clearly defined objectives:
To provide the population in Somalia/Somaliland with equal access to cost-effective, quality, safe and affordable solutions for international delivery of voice and data.
To maintain telcom’s leadership in Somalia/Somaliland market by providing a diversified range of the stat-of the-art services and thereby conquering all communication opportunities of new emerging markets.
To make Telcom a dynamic and high performance organization that focuses on results, service quality and customer satisfaction.
To generate adequate resource for financing the company’s investment plans and working capitals needs payment of dividends to its owners and build reserves for future.
To become the leading company in spreading ICT benefit and rebuilding Somalia/Somaliland.
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